Privacy Policy

Introduction

At FlexIA.chat, operated by Alessandro Bellucci, we take the protection of your personal data very seriously. This policy describes how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable legislation.

Data Controller

The data controller for your data is:

• Alessandro Bellucci
• FlexIA.chat
• Valencia, Spain
• Email: [email protegido]
• Tel: [teléfono protegido]

Data We Collect

We collect the following types of data:

Purpose of Processing

We use your data to:

• Respond to your inquiries and information requests
• Send you commercial proposals if you have requested them
• Execute the contracted services
• Improve our website and services through anonymous analysis
• Comply with legal obligations

Legal Basis

The processing of your data is based on:

• Your explicit consent (forms, optional cookies)
• The execution of a contract or pre-contractual measures
• Our legitimate interest in improving our services
• Compliance with legal obligations

Data Retention

We retain your data for the time necessary to fulfill the purposes described. Contact data is retained while there is an active commercial relationship and for the applicable legal periods (up to 5 years for tax obligations). You can request its deletion at any time.

Your Rights

As a data subject, you have the right to:

• Access: Know what data we have about you
• Rectification: Correct inaccurate data
• Erasure: Request the deletion of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing
• Restriction: Request the restriction of processing

To exercise these rights, contact us at a.bellucci@flexia.chat. We will respond within a maximum of 30 days.

Third Parties and Transfers

We may share data with:

• Google Analytics and Tag Manager (web analytics, with IP anonymization)
• OpenAI (only if you use the chatbot, with your consent)
• Hosting providers (servers in the EU)

We do not transfer data outside the European Economic Area without adequate guarantees.

Security

We implement technical and organizational measures to protect your data, including: encryption in transit (HTTPS), restricted access, periodic backups and continuous security review.

Supervisory Authority

If you believe that the processing of your data is not correct, you can file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.